With the new law that every house sold must include home information packs there is the problem of how as an independent estate agent you can compete against the larger chains with their much greater resources.
The solution is probably to sign up to this new service for home information packs where you work with your chosen conveyancer and are able to build the pack online. There's an SMS messaging system to keep you and your clients up to date on where each and every component is.
Perhaps best of all there's an option whereby the pack can be assembled at no upfront cost: that's got to be a benefit when competing with the larger chains who will be using their greater financial resources to do the same thing.
Well worth checking out.